FAQ
Questions from technicians and administrators
Short answers about the product model, remote support, licensing and how fliix Ops fits next to an existing RMM.
Product model
What you should know before comparing tools
What is fliix Ops?
fliix Ops is a technician-first, cloud-based and multi-tenant operations platform. It combines practical Windows administration tools, integrated RustDesk remote support and controlled automation for repeatable work.
Is fliix Ops a traditional RMM?
No. fliix Ops is not a NinjaOne alternative and does not aim to reproduce a complete RMM suite. Its focus is direct operational work, individual Windows systems and the tools technicians need for that work.
Who is fliix Ops built for?
Windows administrators, support technicians, systems engineers and IT generalists. IT service providers and internal IT departments benefit from multi-tenancy, roles and auditing, but the centre of the product is the person solving the technical problem.
Do all devices need to be standardised?
No. Standards and automation are useful, but fliix Ops remains valuable when devices differ because of hardware, specialist software or customer-specific exceptions.
How is RustDesk integrated?
Technicians can install RustDesk from the Windows Agent menu in attended or unattended mode and launch the desktop directly without copying an ID. Unattended passwords are stored encrypted and access is audited. Customers operate their own RustDesk ID, relay and optional API servers per tenant.
Do I need remote desktop for every task?
No. Many routine and advanced tasks run directly through interactive PowerShell or CMD, file management, Registry, services, scheduled tasks, Event Logs, software, Defender, Firewall and other tools.
Can fliix Ops be used alongside an RMM?
Yes. An RMM can cover monitoring, policies, patching and automation while fliix Ops acts as the direct operations and support workspace for Windows systems.
Is fliix Ops self-hosted?
No. fliix Ops is a cloud SaaS hosted in Germany. Only the RustDesk infrastructure can be customer-managed and configured separately for each tenant.
Which products are paid and which tools are included?
Windows Agents and Synology NAS are licensed per managed device. Dynamic DNS, SSL Monitoring and One-Time Secrets are included automatically when at least one paid device licence is active.
Does Synology management use RustDesk?
No. Synology NAS management is a separate licensed product area and is not part of the RustDesk workflow.
Where can I compare fliix Ops with other products?
The comparison pages are published by fliix Ops and evaluate only the Windows Agent. They are not independent market research. Start at the comparison overview, then read TeamViewer, AnyDesk, pcvisit, NinjaOne or Microsoft Intune as needed.
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